Arden Reading & Writing Policies and Procedures
These policies are designed to ensure a quality learning experience for both our students and teachers. Please take a moment to read and understand these tutoring policies. Feel free to call us if you have any questions, comments, or concerns.
Cancelled or Missed Appointments
We understand that your life is busy and occasionally you may need to miss an appointment. If you know in advance that you will miss an appointment, please contact us as soon as possible as a matter of common courtesy. Contact us at (949) 229-3035. We do not offer refunds for missed appointments, but we are willing to reschedule the appointment under the following circumstances:
Early Cancellations: If you cancel an appointment before 10 am on the day of the appointment, it counts as an early cancellation and we will grant a make-up appointment. There is a limit of one make-up appointment per month for each reserved weekly appointment. Make-up appointments need to be used within four weeks of the original appointment.
Late Cancellations and No-Shows: If you cancel an appointment after 10am on the day of the appointment, or if you fail to show up for the appointment, then you are not eligible for a make-up appointment. You may, however, schedule an additional appointment for which you will be charged the regular tutoring rate.
We will do our best to provide make-up appointments with your child’s regular tutor, Arden Reading cannot guarantee that your child’s tutor will be available for a make-up appointment. Please be aware that it is your responsibility to schedule a make-up appointment. Make-up availability, in terms of day, time and tutor may be limited.
In the rare event that the teacher is more than 10 minutes late to an appointment, he or she will work with the student for the duration of the appointment, and will then offer to schedule an additional appointment with the student at no extra charge.
Arden Reading serves both public and private school students from various districts. Please be aware of the dates we are closed and consult our calendar closely. If your student’s appointment falls on a holiday or a day we are closed, we will reschedule the appointment at your convenience. We publish our own calendar, which is available on our website at www.ardenreading.com. We expect students will attend all tutoring appointments unless notified otherwise.
Discontinuation of a Weekly Appointment
All weekly appointments are contracted on a month-to-month basis and are presumed to continue until the end of the school year, unless otherwise specified. If you would like to discontinue scheduled tutoring please send a discontinuation notice by the 25th of the last month in which tutoring will occur. The notice may be e-mailed to Jill@ardenreading.com.
It is the policy of Arden Reading not to release information about any program participant in any manner, which specifically identifies the individual to any person, private agency, media, business or other organization outside of Arden Reading Academy without the express written permission of the program participant.
Students of Arden Reading Academy may not utilize or be on any of the World Elite gymnastics equipment (outside the classroom) unless they are doing so in a registered class at World Elite.
Tuition is due the 1st of the month. $10.00 late fee will apply after the 10th. Payment is the same every month, regardless of how many class days are in that month - due to holidays, closures, missed classes, etc. There is no pro-rating for classes.
Please keep this sheet for your reference. Policies are posted www.ardenreading.com.
**Policies and calendar are subject to change.
Script embedded in HTML